Return & Refund Policy

At Snaprova, your satisfaction is important to us. While we aim to deliver quality products every time, we understand that issues may occasionally arise. Please read our return and refund policy carefully before placing your order.

✅ Return Eligibility

We only accept returns in the following cases:

You received a damaged or defective item
You received the wrong product
An item is missing from your package

❌ We Do Not Accept Returns If:

You changed your mind after delivery
The product was used, worn, or unboxed
You provided an incorrect shipping address or phone number
The return request is made after 48 hours of receiving the product

📦 Return Conditions

To be eligible for a return:

The product must be unused, in its original packaging, and in sellable condition
You must notify us within 48 hours of receiving the product via email or phone
Return shipping costs may be covered by us only if the error is on our side (e.g., wrong or damaged item)

💰 Refunds

Since we offer Cash on Delivery, we do not issue refunds to a bank account. Instead, we offer:

Full product replacement (if stock is available)
Store credit or coupon code (if replacement is not possible)
In rare cases, cash refund may be arranged via bKash/Nagad based on the situation

Note: Refund processing time is 3–7 business days after return approval.

🔁 Exchange Policy

We only offer exchanges if:

The item is damaged/defective
A wrong item was delivered
Size or color issues occur due to our mistake

📞 How to Request a Return

Contact us via:
- 📧 support@snaprova.com
Mention your Order Number and the issue clearly
Share photos of the product (if damaged or wrong item)
Our team will verify and guide you through the return process

🕒 Return Window

All return or exchange requests must be made within 48 hours of delivery
No requests will be accepted after this period

Thank you for shopping with Snaprova! We’re committed to making things right if something goes wrong.